ClerConnect is a dynamic Franco-German HR Tech scale-up dedicated to revolutionizing the recruitment experience. Founded 10 years ago by passionate engineers, we are committed to re-invent the recruitment experience with innovative digital solutions and next-generation SaaS platforms that make hiring faster, smarter, and more effective. 🚀

Each year, we empower over 10 million candidates to find their ideal job by helping them showcase their personalities and motivations. At the same time, we support recruiters in streamlining and enhancing their recruitment process to discover the best talents with cutting-edge AI-powered technology and innovative solutions, enabling greater agility, impact, and efficiency.🔎

CleverConnect it is also a European team of 150 employees, united by strong values around innovation, creating a positive impact on society, and the ambition to make a real difference in the workplace.👌We believe that the recruitment of tomorrow must be more inclusive, transparent, and human, and finally more ethical, and this is what we strive to implement every day. 💚

So join us to shape the future of work together! To know more about us: www.cleverconnect.group

Customer Onboarding Manager Saas - French Market (F/M)

Join our international Customer Experience team and lead the implementation journey that defines the first impression and future satisfaction of our clients.

🚀 About the Role

We're looking for a proactive and client-focused Customer Onboarding Manager to lead software implementations for our French clients. You'll be the primary point of contact during onboarding, ensuring smooth, timely, and high-quality delivery of our solutions. As the owner of the implementation phase, you’ll drive cross-functional projects and act as a trusted expert both for our clients and for our internal teams.

This position combines project management, client consulting and product knowledge within a collaborative and multicultural environment.

👥 Your Team

You’ll join a 10 person Customer Experience team spanning France and Germany. The team includes Customer Onboarding Manager (Project Team), Customer Success Managers (CSMs), Support Specialists
The team is led by two regional managers one for France, one for Germany and works collaboratively to share best practices and deliver excellence across markets.

🎯 Your missions 👩‍🚀👨‍🚀:

Lead end-to-end onboarding and implementation projects with French clients
Understand client goals and translate them into actionable timelines and deliverables
Coordinate with internal teams (Product, Tech, Design) to ensure timely and effective delivery
Train and guide clients through product setup, adoption, and early usage
Identify and mitigate risks while keeping stakeholders aligned and informed
Continuously contribute to team processes, documentation, and best practices

🧩 Who are you?

Experience with SaaS or digital product implementation along with 5+ years in project management, product consulting, or client-facing roles
Strong communication and stakeholder management skills
Ability to manage multiple projects simultaneously
Familiarity with project tools (e.g., Value Case, Monday.com, Excel, Notion…)
Bachelor's degree in Business, Engineering, Information Systems, or a related field
Fluency in English (spoken & written); French fluency is strongly preferred

💡 Why Join Us?

🧑‍🤝‍🧑 A multicultural, bilingual team that collaborates daily across France and Germany
🧠 A learning playground: work on 4 different SaaS products, each with unique implementation journeys
🎯 Mission with Impact: Provide fulfilling job opportunities for everyone
🌱 Responsible Environment: B-Corp certified and involvement for societal impact & DEI.
🗼 Central & stylish offices: Located at Paris center, in a dynamic and creative setting
💶 Compensation: Competitive salary package based on experience.
🏡 Hybrid Work: Flexibility to organise your week.
⛑️ Health Insurance: Competitive coverage with Axa.
🥗 Swile Card: €10/day in meal vouchers, 50% covered by the company.
🚂 Sustainable Mobility Pass: €500/year to cover sustainable commuting expenses.

Our 4 steps recruitment process:

45 mn interview with a Talent Acquisition Manager
1 hour interview with your future Manager
Case study
A last interview with theCEO/HR Director

We do our best to operate your hiring process within 2 to 3 weeks.

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply!

At CleverConnect we are committed to treating our applicants, colleagues and partners equally, regardless of gender, age, ethnicity, sexual orientation, religion, physical appearance, disability or any other characteristic protected by law.

Customer Onboarding Manager Saas - French Market (W/M/D)