Account Manager junior

Job Description

CleverConnect is a French-German HR Tech scale-up transforming the recruitment experience. Founded 10 years ago by passionate engineers, we are reinventing hiring through innovative digital solutions and next-generation SaaS platforms, making recruitment faster, smarter, and more efficient.

Every year, we help more than 10 million candidates find the right job by focusing on personality and motivation. At the same time, we support recruiters in optimizing their hiring processes through cutting-edge AI-powered technology, giving them more agility, impact, and efficiency.

CleverConnect is also a European team of 130 employees united by strong values: innovation, social impact, and the ambition to transform the future of work. We believe tomorrow’s recruitment should be more inclusive, transparent, human, and above all, more ethical. This is what drives us every day.

Join us to help shape the future of work.

Learn more: www.cleverconnect.group

About the Role

Retention & Renewal Management

• Manage the full contract renewal process and own the retention revenue for your portfolio.

• Monitor accounts closely through digital follow-up (automated statistics emails, product updates, communications, etc.).

• Conduct renewal meetings with clients.

• Identify at-risk accounts (low usage, poor performance) and implement proactive action plans.

• Review upcoming renewals for the next quarter (Q+1) to anticipate risks and opportunities.

Client Onboarding & Support

• Take over after the sales process for contracts of at least 12 months (excluding one-shot job postings) to manage product setup and user creation.

• Implement a digital onboarding process for this client segment.

• Ensure client follow-up throughout the year, including CSAT surveys (after 3 months), NPS campaigns, and follow-up calls between months 4 and 6 depending on feedback.

• Handle day-to-day operational support and client ticket follow-up while coordinating with the centralized support team to ensure smooth resolution.

Internal Collaboration

• Work closely with the Sales team to ensure seamless handovers and proper client information sharing.

• Coordinate with internal teams (Technical Support, Traffic, Product, I/O) to solve client issues and implement corrective actions (webinars, job ad optimization advice, etc.).

Skills & Qualifications

• Strong customer-oriented mindset and active listening skills.

• Excellent organizational and time management abilities, with the capacity to manage a high volume of accounts.

• Familiarity with Customer Success and collaboration tools (HubSpot, Slack, Looker, ticketing systems).

• Strong communication skills with various stakeholders.

• Team player with the ability to collaborate cross-functionally.

• Good understanding of CleverConnect products (Meteojob, Aeroemploiformation, Agefiph).

Why Join CleverConnect?

• Be at the heart of client retention and renewal challenges in a fast-growing HR Tech environment.

• Develop a dual expertise in customer relationship management and business development.

• Manage your own client portfolio autonomously, from onboarding to renewal.

• Have a direct impact on client satisfaction and retention.

• Join a collaborative, dynamic, and results-driven team.

Recruitment Process

• HR Interview

• Manager Interview

• Business Case

• Final Interview with Management

• Offer

We are fully committed to treating our candidates, employees, and partners equally, regardless of gender, age, ethnic background, sexual orientation, religion, physical appearance, disability, or any other characteristic protected by law.